We resolve many property damage claims within 7 to 14 days, but repair times can vary considerably depending on the vehicle, the damage, etc. Whatever happens, we'll work quickly and efficiently so you can get back to your normal routine. The insurance company generally has approximately 30 days to investigate your claim. Get a breakdown of the claims process, what to do and where to go from here.
We have a network of repair shops across the country and we'll even guarantee your repairs at network workshops for as long as you own your vehicle or rent it. Whether you're looking for a new career or just want to learn more about Progressive, here's all the information you need to get started. Get quick tips for living life, from owning a car and a home to going on adventures. If you have an accident and need to file a claim with your own Progressive Insurance policy or someone else's policy with the insurer, you can contact Progressive online, by calling 800 or using a phone application.
Once you file your claim, a claims representative will contact you, usually within one day. During this time, you can get answers to your basic questions. However, be careful what you say and don't yet provide a full statement about the accident. Anything you say to the claims representative will be recorded and can be used against you when trying to approve or deny your claim or offer a settlement amount.
Filing a car insurance claim can be a difficult process, and you're not the only one with questions about how things work. If you are not insured by Progressive or are a Progressive customer without logging in to your account, you can report or view an existing claim here. This information is not an insurance policy, does not refer to any specific insurance policy, and does not modify any provision, limitation, or exclusion that is expressly stated in any insurance policy. The insurance company generally has approximately 30 days to investigate your car insurance claim, although the number of days varies by state.
Keep in mind that car accident investigations can take months to complete if there are serious injuries, multiple drivers and cars involved, and if it is unknown who was at fault. If you work with Progressive after an accident, don't assume that the insurer has your interests in mind. Although Progressive positions itself in the market as an insurer that truly cares about the plaintiffs and does everything it can for them, that marketing proposition is not always true. After a couple of decades of success and new leadership, Progressive Casualty Company was created in 1956 to offer auto insurance policies to high-risk drivers.